Please read these Terms and Conditions (“Terms and Conditions” or “Agreement”) carefully. This agreement affects your rights.
Ebates Performance Marketing, Inc. dba Rakuten Rewards (“Company” or “we”) makes available shopping programs (“Programs”) through www.rakuten.com and related mobile and software applications (“Company Properties”) under these Terms and Conditions. Company is part of the Rakuten Group, which includes the affiliates and subsidiaries of our parent company, Rakuten Group, Inc., based in Tokyo, Japan.
This Agreement constitutes a legally binding agreement between each individual who enrolls in any of the Programs (“Member”) or otherwise uses any one of the Company Properties. If you are a Member or use any of the Company Properties, YOU AGREE THAT YOU HAVE READ THIS AGREEMENT, UNDERSTAND IT, AND AGREE TO BE BOUND BY All OF ITS TERMS AND CONDITIONS.
IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT, DISCONTINUE PARTICIPATION IN AND USE OF THE PROGRAM(S) AND TERMINATE YOUR PROGRAM ACCOUNT IMMEDIATELY.
YOU AGREE TO THE MANDATORY INDIVIDUAL ARBITRATION AND CLASS ACTION/JURY TRIAL WAIVER PROVISIONS, DESCRIBED FULLY IN SECTION 4 BELOW, TO RESOLVE ANY DISPUTES WITH THE COMPANY, EXCEPT FOR THOSE MATTERS THAT MAY BE TAKEN TO SMALL-CLAIMS COURT IN THE EXCLUSIVE VENUE AS PROVIDED IN SECTION 23.2.
1. CHANGES TO THE TERMS AND CONDITIONS
1.1 Company may at its discretion modify, update, add to, discontinue, remove or otherwise change these Terms and Conditions at any time. Each such modification will take immediate effect upon notification to you. Company may provide you with notices, including those regarding changes to these Terms and Conditions, by website, email, regular mail, text message, in-app messaging, or other reasonable means now known or hereinafter developed.
1.2 Your continued use of the Company Property following any such notifications constitutes your acceptance of such modifications and your agreement to be bound by these Terms and Conditions. If you do not agree to any modification of these Terms and Conditions, your sole remedy is to terminate your Account by accessing your Account’s Privacy Preferences. The most current version of these Terms and Conditions will be available on our website and supersedes previous versions.
2. PROGRAM ACCOUNT
2.1 Our Programs are not available to and should not be accessed or used by residents outside of the 50 United States or Washington D.C.. To become a Member, you must be at least 18 years old and provide your email address and password for Company to create your Program account (“Account”). Each person is limited to one Account. To redeem certain offers and promotions and use services offered by our other Programs, you may elect to provide us additional information. Information that you submit through one of our Programs may be saved and available for your use in our other Programs, including, without limitation, any saved payment card information. Any and all information collected from you shall be subject to our Privacy Policy, which is hereby incorporated by reference.
3. INFORMAL DISPUTE RESOLUTION
3.1 We would like an opportunity to address your concerns without a formal legal case. Before filing a claim against Company, You agree to try to resolve the dispute informally by submitting your request through our Member Services page. Please be sure to select “It’s something else” under Topics in your request. We will try to resolve the dispute informally by contacting you in writing via email. If a dispute is not resolved within 30 days of submission through this form, you or Company may bring a formal proceeding.
4. DISPUTE RESOLUTION BY BINDING ARBITRATION; CLASS ACTION WAIVER
4.1 You and Company agree to arbitrate any and all disputes, claims, or controversies arising out of, in connection with, or relating to this Agreement, Company’s business, any of the Programs or the Company Properties, and relationship with you, including any claims that may arise after the termination of this Agreement. This agreement to arbitrate includes any claims against Company’s employees, agents or any subsidiaries of Company. Arbitration is a method of claim resolution that is less formal than a traditional court proceeding in state or federal court. It uses a neutral arbitrator instead of a judge or jury and the arbitrator’s decision is subject to limited review by courts.
4.2 All disputes concerning the arbitrability of a claim (including disputes about the scope, interpretation, breach, applicability, enforceability, revocability or validity of this Agreement) shall be decided by the arbitrator. The arbitrator shall also decide whether any claim is subject to arbitration. You further agree that the U.S. Federal Arbitration Act and federal arbitration law shall govern the interpretation and enforcement of this agreement to arbitrate.
4.3 CLASS ACTION WAIVER: YOU AND COMPANY ALSO AGREE THAT EACH IS GIVING UP THE RIGHT TO A JURY TRIAL AND THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITIES, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION LAWSUIT OR REPRESENTATIVE PROCEEDING, CONSOLIDATED ACTION, OR PRIVATE ATTORNEY GENERAL ACTION. This means that neither you nor Company can seek to assert class or representative claims against each other either in court or in arbitration and no relief can be awarded on a class or representative basis. The arbitrator also may not consolidate or join another person’s claim with your claim or issue an order that would achieve the same result. You and the Company further agree that if the provisions of this paragraph, known as the “Class Action Waiver,” are found to be unenforceable, it cannot be severed from this arbitration agreement and the entire provision compelling arbitration shall be null and void.
4.4 To the extent possible under your local law, the arbitration shall be administered by JAMS pursuant to its Comprehensive Arbitration Rules and Procedures and in accordance with the Expedited Procedures in those rules or pursuant to JAMS' Streamlined Arbitration Rules and Procedures (“Rules”). The Rules are available online at www.jamsadr.com. The arbitrator is bound by the terms of this Agreement. If your claim in arbitration is for less than $10,000, Company will reimburse you for filing and arbitrator fees at the conclusion of the proceeding unless your claim is found to be frivolous by the arbitrator. The exclusive venue for any dispute or issue arising out of this Agreement shall be held in San Francisco County, California.
4.5 Notwithstanding any provision in this Agreement to the contrary, you agree that if we make any future, material change to this arbitration provision, you may reject any change by sending us written notice within thirty (30) calendar days of the change to Ebates Performance Marketing, Inc. DBA Rakuten Rewards, 800 Concar Drive, Suite 175, San Mateo, CA 94402, Attn: Rakuten Rewards Legal. Your decision to reject changes in a new arbitration provision, however, does not affect any prior arbitration provisions to which you have already agreed, which would still remain in effect.
4.6 This arbitration provision is optional. You may decline or opt out of this agreement to arbitrate by sending written and signed notice to Ebates Performance Marketing, Inc. dba Rakuten Rewards, 800 Concar Drive, Suite 175, San Mateo, CA 94402, Attn: Legal within thirty (30) calendar days of enrolling as a Member or accessing a Company Property for the first time.
4.7 Judgment upon the arbitration award may be entered in a court having jurisdiction, or application may be made to such court for judicial acceptance of any award and an order of enforcement, as the case may be.
5. PROGRAM LICENSE
5.1 Subject to this Agreement, we hereby grant you a non-exclusive, non-transferable license (without the right to sublicense) to access and use the Company Properties for your personal use to access the Program(s). You agree that you obtain no rights other than the rights and licenses expressly granted in this Agreement. Company reserves the right to change, upgrade or discontinue the Program, any Company Property, and any feature of the Program or the Company Properties, at any time, with or without notice. All rights not expressly granted under this Agreement are reserved by Company or its licensors.
6. PROGRAM RESTRICTIONS
6.1 You agree that you will not, and will not permit others to: (i) damage, interfere with or unreasonably overload the Company Properties; (ii) introduce into the Company Properties any code intended to disrupt the Program; (iii) alter or delete any information, data, text, links, images, software, chat, communications and other content available through the Company Properties (collectively, “Content”); (iv) access the Program or the Company Properties by expert system, electronic agent, “bot” or other automated means or frame the program or the Company Properties within any applications; (v) use scripts or disguised redirects to derive financial benefit from Company; (vi) modify, reverse engineer, reverse assemble, decompile, copy or otherwise derive the source code of any Company Property for any reason; (vii) rent, sell or sublicense any of the Company Properties; (viii) provide any unauthorized third party with access to the Program; (ix) access or attempt to access confidential Content through the Company Properties or attempt to circumvent any security, Content protection, or authentication measure associated with the Company Properties; (x) interfere with the operation of the Program, including, but not limited to, distribution of unsolicited advertising or mail messages and propagation of computer worms and viruses; (xi) post any material in any form whatsoever on the Company Properties or within the Program that is defamatory, obscene or otherwise unlawful or violates any third party’s right of privacy or publicity; (xii) infringe any third party’s patent, copyright, service mark, trademark or other intellectual property right of any kind or misappropriate the trade secrets of any third party in connection with your use of the Program or the Company Properties; (xiii) engage in any activity that does not comply with applicable law and regulations or otherwise engage in any illegal, manipulative or misleading activity through the use of the Program; (xiv) use the manual or automated software, devices or other processes to "scrape," "crawl," "spider" or index any page of Content from the Company Properties; (xv) attack the Company Properties via a denial-of-service attack, distributed denial-of-service attack, flooding, mailbombing or crashing; or (xvi) otherwise attempt to interfere with the proper working of the Company Properties.
7. PROGRAMS
7.1 Cash Back. We offer the ability for Members to earn cash back (“Cash Back”) on their purchases completed through the Company Properties. Company receives compensation for referring buyers to the retailers, brands, merchants and other partners participating in this Program (“Affiliate Stores”). Company gives a portion of this fee to its Members as Cash Back. Compensation received by Company may play a part in whether retailers and products appear on our site, where they are placed, and how we promote them to you. Participation in this Program and the opportunity to earn Cash Back are offered at the sole discretion of Company and subject to your compliance with this Agreement.
(a) Online Cash Back. In order to earn Cash Back online, you must register for an Account, be signed in to one of the Company Properties use the shopping links within the Company Properties, and complete your purchase transaction during the same shopping session you started after clicking on the shopping link. If you visit other sites before completing your purchase or use coupons not provided by Company, your purchase might be associated with a service other than Company and you might not earn Cash Back on your purchase. If you disable “cookies” on your computer so that the cookies are not operational when you complete your purchase transaction, you will not be able to earn Cash Back because cookies are used to authenticate the user and verify whose Member Account is eligible for the Cash Back.
(b) In-Store Cash Back. Company may also offer you the opportunity to earn Cash Back on purchases made in store (“In-Store Cash Back”) at certain physical Affiliate Store locations. In order to be eligible for In-Store Cash Back, you must link your payment card to an “in-store” offer (“Card Linked Offer”) and subsequently using such payment card to complete the purchase transaction in accordance with the terms of the Card Linked Offer. The terms of the In-Store Cash Back Terms & Conditions and the terms accompanying each Card Linked Offer will govern how In-Store Cash Back is earned and paid to the extent they vary from this Agreement.
7.2 Browser Extension. Company may make available a browser extension to enhance your Cash Back shopping experience (“Browser Extension”). Your use of Browser Extension is subject to the Rakuten Cash Back Button Privacy Notice and will govern to the extent they vary from this Agreement.
7.3 Gift Card Shop. Company may offer a gift card purchase site (“Gift Card Shop”) to allow you to purchase gift cards from participating retailers, merchants, and other partners (“Gift Card Issuers”). Company is not the gift card issuer or merchant of record for any gift card purchases made through the Gift Card Shop and Company shall not have any liability with respect to any gift cards you purchase through the Gift Card Shop. All gift card purchases made through Gift Card Shop are subject to applicable Gift Card Issuer policies, including, without limitation, applicable shipping, privacy, and return policies. Please review all applicable Gift Card Issuer policies and redemption instructions prior to making your purchase. Your use of Gift Card Shop is subject to the Gift Card Shop Terms of Sale and any other terms accompanying each gift card offer and will govern to the extent they vary from this Agreement. Gift card purchases are subject to daily limits, as determined by Company in its sole discretion.
8. CASH BACK EXCLUSIONS
8.1 CASH BACK IS EARNED ON YOUR NET PURCHASE AMOUNT, WHICH EXCLUDES TAXES, FEES, SHIPPING, GIFT-WRAPPING, DISCOUNTS OR CREDITS, RETURNS OR CANCELLATIONS, AND EXTENDED WARRANTIES. WITH THE EXCEPTION OF PURCHASES OF GIFT CARDS THROUGH THE GIFT CARD SHOP WHICH QUALITY FOR CASH BACK, PURCHASES WITH GIFT CARDS MAY NOT QUALIFY FOR CASH BACK IF EXCLUDED IN THE TERMS OF OFFER BY AN AFFILIATE STORE. CASH BACK AMOUNTS VARY BY AFFILIATE STORE AND PRODUCT CATEGORY AND MAY CONTAIN EXCLUSIONS IN THE TERMS OF THE OFFER AND THE APPLICABLE STORE PAGE. PLEASE REVIEW THESE TERMS CAREFULLY.
9. STORE POLICIES
9.1 A product purchased from any Affiliate Store, whether online or in store, is governed by and subject to the applicable Affiliate Store policies, including applicable exchange and shipping policies. You agree that we are not agents of any Affiliate Store and that the Affiliate Stores operate independently and are not under our control. Accordingly, your participation in offers or promotions of, or correspondence with, any Affiliate Store is solely between you and that Affiliate Store. We do not assume any liability, obligation or responsibility for any part of such correspondence, offer or promotion, including, without limitation, the withdrawal or modification of any such offer or promotion. Company is not responsible for changes to, or discontinuance of, any Affiliate Store, or for any Affiliate Store withdrawal from the Program, or for any effect on accrual of Cash Back caused by such changes, discontinuance or withdrawal.
10. BONUSES AND OTHER REWARDS
10.1 Company periodically offers bonuses or rewards for referring new Members to the Program or for other specific actions. Participation in our Refer-A-Friend Program or Welcome Bonus Program is subject, as they apply, to our Referral Program Terms or Welcome Bonus Program Terms. In order to be eligible for bonuses and other rewards offered by Company, you, and as applicable any participants must be located and be a resident of the 50 United States or Washington D.C. Bonus offers cannot be stacked. The terms and conditions accompanying such offers will govern how they are earned and paid if the terms and conditions differ from this Agreement. All bonuses and rewards are subject to review. Company reserves the right to withhold, deny or cancel any bonuses and/or rewards and/or terminate your Account if Company, in its sole discretion, deems your redemption of any bonuses and/or rewards are fraudulent, abusive, unethical, suspicious or otherwise inconsistent with any terms and conditions that accompany any offer, this Agreement or any other applicable law or regulation. Company decisions are final.
11. PAYMENT OF CASH BACK AND OTHER REWARDS
11.1 Requirements. As a condition of payment of accrued Cash Back or other rewards, you must: (i) establish and maintain an Active Account (defined below); (ii) provide a valid email address that you own and are able to receive email; (iii) provide a password to protect your Account; and (iv) provide your physical address. If you elect to receive payment via PayPal, you must provide a valid PayPal email address and not use a PayPal account associated with another Program Account. A single PayPal email address cannot be connected to multiple Program Accounts. Additionally, you must not be a resident of a country subject to economic or trade sanctions by the U.S. State Department or U.S. Treasury Department’s Office of Foreign Assets Control (“OFAC”), be listed as a “Specially Designated National,” a “Specially Designated Global Terrorist,” a “Blocked Person” or similar designation under the OFAC sanctions regime, or be a resident outside of the 50 United States or Washington D.C. You further agree to provide additional information we may reasonably request to verify your identity as a condition for receiving payment.
11.2 Cash Back Payments. The minimum payment amount for Cash Back and other Cash Back Program rewards is $5.01. Balances below $5.01 remain in your Account for potential payment during the next payment period. Company pays members in U.S. dollars via check, PayPal or other payment options as Company may make available from time to time. Members may select or change their payment options in the account settings through the Company Properties. Company pays its Members accrued Cash Back and Cash Back Program related rewards in accordance with the current payment schedule. Please note that accrual rates vary depending on the Affiliate Store’s policies and reporting schedules. For example, Cash Back for travel-related purchases typically does not accrue until after travel has been completed. Company reserves the right to delay payment for any purchase based on Company’s suspicion or detection of fraud with your Account, the misattribution of your Cash Back rewards by an Affiliate Store, any anomaly’s detected by Company with your account, changes to Affiliate Store policies at any time. Company also reserves the right to modify the payment schedule at any time. Company is not responsible for payments delivered to the wrong address through no fault of Company or for payment errors made by payment partners, like PayPal. If your check expires without being cashed or deposited, or if it is returned uncashed to Company, the payment amount will be returned to your Account, where it may be subject to inactive account maintenance charges described in Section 12.2 below or subject to state abandoned property law, unless you take the proper steps to restore your Account to Active status.
11.3 Gift Cards. Periodically, Company may offer gift cards in connection with a promotion or as a redemption option for your Cash Back. Gift cards are subject to the terms and conditions of the gift card issuer and the applicable Affiliate Store policies. Company is not responsible for lost or stolen payments, including gift cards. Gift cards for sign up bonuses are issued in the form of physical gift card, require a United States address, and are only redeemable within the United States (excluding U.S. territories).
11.4 Donations. Company may offer you the opportunity to donate a portion or all of your Cash Back earnings to a charity. Rakuten neither charges any fees for this service nor takes any percentage of the Cash Back earnings donated. Contributions made through Rakuten are not tax-deductible.
11.5 Account Adjustments. In our sole discretion, we may deduct Cash Back from your account to make adjustments for returns and cancellations with respect to Cash Back Program purchases. Any such adjustments will be made in accordance with this Agreement, any applicable Company policies and terms, the terms of the Affiliate Store offer and any and all applicable laws, rules and regulations. The determination of whether a purchase made through an Affiliate Store qualifies for Cash Back is at the sole discretion of Company. If an Affiliate Store fails to report a transaction to Company or fails to make payment to Company for any reason, Company reserves the right to cancel the Cash Back associated with that transaction. It is your responsibility to check your Account regularly to ensure that Cash Back has been properly credited and paid and that your Account balance is accurate. If you believe that Cash Back has not been correctly credited to your account, you must contact Company Member Services within ninety (90) days of the transaction. In addition, Company may make account adjustments for any Cash Back that Company, in its sole discretion, deems as fraudulent, abusive, unethical, suspicious or otherwise inconsistent with the Referral Program Terms, this Agreement or any other applicable law or regulation. Company decisions are final. Should you disagree with any adjustments made to your account or payments made to you, your sole remedy is to terminate your account.
11.6 Taxes. You may be taxed on your receipt of bonuses and other consideration (merchandise, travel, etc.) for member referrals or other promotional activities (such as prizes from a sweepstakes) depending on the tax laws of federal, state and local jurisdictions. You will be solely responsible for any tax liability arising out of the consideration received in connection with any member referrals or promotional activities.
12. ACCOUNT MAINTENANCE
12.1 Updating Your Account. You agree to keep your Account information current, complete and accurate by periodically updating the information through the Company Properties. You must be logged into Company and enter your password to change your Account information and payment preferences. You may check your Account status and recent purchase and/or earning history at any time via the Company Properties. You will maintain the confidentiality of your Account information, including username and password by which you access the Program. Any use of your username and password will be deemed to be your use, and Company is entitled to act on instructions received under your password and is not responsible for any credits or debits made to your account by someone else who uses your password. If there is a breach of security through your Account, you will immediately change your password and notify us of such breach. You agree that, unless you have first notified us immediately of any such breach, we should assume that any instruction transmitted using your username and password is yours and has been authorized by you, and we will have no obligation to inquire into the propriety of such instruction.
12.2 Account Activity. An Active Account means you must have shopped or started a shopping trip via the Company Properties within the past twelve (12) months. Except where prohibited by applicable law, if you have not shopped or started a shopping trip via the Company Properties for more than twelve (12) consecutive months, Company reserves the right to debit your Account balance five dollars ($5.00) per month (“Maintenance Fee”) to recover the cost of account maintenance in its normal course of business until you reactivate your Account by shopping or starting a shopping trip via the Company Properties or until your account balance is zero. If your account remains inactive for more than thirty-six (36) consecutive months and the balance in your inactive account is or becomes zero, Company reserves the right to close the Account permanently and cease to maintain your Account records and Program access. Maintenance Fees are nonrefundable, but will not cause your account balance to become negative, and will not cause you to owe money to Company.
12.3 Fraudulent Activity. We reserve the right to investigate any purchase transactions, referral activity, or interaction with any Company Property that we believe, in our sole discretion, is abusing or has abused the Program. We reserve the right to rescind any Cash Back, bar further Cash Back awards and/or bonuses, and/or terminate any Member Account that we believe, in our sole discretion, is abusing or has abused the Program, including, without limitation, by engaging in a pattern of returning products after the corresponding Cash Back has been credited or making fraudulent referrals by creating multiple Accounts. Multiple Accounts created under the Refer-A-Friend Program with the same name, address, email address or other identifying feature may be flagged as fraudulent referrals. Any failure to comply with this Agreement, any fraud or abuse relating to the accrual or receipt of Cash Back or other rewards and bonuses, or any misrepresentation of any information furnished to Company by you or anyone acting on your behalf may result in the termination of your Account and forfeiture of any accrued Cash Back rewards. If Company has any reason to suspect fraudulent activity is associated with your Account, Company reserves the right to delay or withhold payment of Cash Back. Any suspected or actual cases of fraud activity will be escalated and reviewed in accordance with our fraud process. Company decisions are final.
13. RECEIVING COMMUNICATIONS
13.1 By signing up to be a Member, you agree to receive communications and notices by electronic mail. Our communications may be account- and membership-related (e.g., that we’ve added money to your account, that a purchase has been made, that we are mailing you a check on a certain date, etc.) as well as periodic shopping-related emails that highlight coupons and special deals available to Company Members. We may communicate with you regarding the Program by electronic mail or direct mail using information you provide to us. Your consent to receive electronic communications includes any notices or other information that we may be required by law to provide you in writing or otherwise. You agree to keep us apprised of your current email address should the same change after the date you become a Member. We may also send you push notifications if you install the mobile application. If you elect to provide us a mobile number, we may use it to contact you when you make account updates or for account recovery purposes. You may receive recurring messages from us during those account changes. Standard message rates apply, and carriers are not responsible for any delayed or undelivered messages. You may opt out of receiving certain communications in accordance with our Privacy Policy.
14. COMPANY APPLICATIONS
14.1 Company may make available software applications (“Company Applications”) to allow you to access our Programs without visiting www.rakuten.com. For purposes of this Agreement, references to Company Properties shall include Company Applications. Company Applications and their underlying information and technology may not be exported or re-exported into any country to which the U.S. has export restrictions, including U.S. embargoed goods or to anyone on the U.S. Treasury Department’s list of Specially Designated Nationals or the U.S. Commerce Department’s Table of Deny Orders. You represent and warrant that you are not located in, under the control of or a national or resident of any such country or on any such list of export restriction, and that you will otherwise comply with all applicable export control laws.
15. THIRD-PARTY PLATFORMS
15.1 When you access or use the Company Properties, we may make available services from one or more third parties (“Third-Party Platforms”). The Company Properties support Third-Party Platforms, including Apple, Facebook, and Google to make it easier for you to sign in or create your Account. Any use of Third-Party Platforms to create and access your Account is subject to the terms and conditions and privacy policies of such third parties (“Third-Party Terms”).
16. YOUR FEEDBACK
16.1 You may be invited to provide us feedback, comments, ideas, suggestions, reviews and other information about our Programs (“Feedback”) through the Company Properties, by our member services or through one of our service providers, like Trustpilot. You hereby grant to Company and its affiliates and agents a nonexclusive, royalty-free, perpetual, irrevocable and fully sublicensable right to use, reproduce, modify, adapt, publish, perform, translate, create derivative works from, distribute and display the Feedback in any media and for any legal purpose, including, without limitation, the right to use such Feedback in advertising and promotional materials and to enhance or improve our products and services and the products and services of its affiliates.
17. COMMUNITY STANDARDS
17.1 By participating in the Program, you are becoming a Member of a community that depends on the goodwill and responsible behavior of each of our Members. Members are required to refrain from transmission or communication of images or text constituting ethnic slurs, obscenities, sexually explicit material, inflammatory or derogatory comments, or anything else that may be construed as harassing or offensive, which is targeted at the Program, the Company Properties, our employees, contractors or agents, our Affiliate Stores, or other Members. This includes communications by means of social media or other Internet posts that violate the above community standards or promote or encourage gaming or fraudulent behavior. Members who violate this provision, as determined by us in our sole discretion, may have their access to the Program suspended or terminated without prior notice.
18. OWNERSHIP
18.1 All right, title and interest in the Program, the Company Properties and the Content belong to Company or its licensors. Additionally, Company shall maintain all right, title and interest in the “Rakuten” mark, the “Ebates” mark, the Rakuten logo, the Ebates logo and any other marks, service marks, trademarks or logos of Company and its affiliates (“Company Marks”). The Company Marks may not be used in connection with any product or service that is not Company’s or in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Company or implies a partnership, sponsorship, or endorsement by Company. You shall not by any means bid on any keywords with any search engine containing “Rakuten,” “Ebates” or anything substantially similar to “Rakuten,” “Ebates,” “Buy.com” or any other Company Mark including, without limitation, Rakuten.com, Rakuten.ca, Ebates.com, Buy.com, BFAds.net or Ebates.ca. You shall not mention or use Company in any ad text, extensions or banner ads without the express written consent of Company. All other trademarks not owned by Company that are used in the Programs are the property of their respective owners, who may or may not be affiliated with, connected to or sponsored by Company.
19. INDEMNIFICATION
19.1 You agree to indemnify Company, our Affiliate Stores, as well as their respective officers, directors, employees, successors, agents and affiliates, for any and all claims, damages, losses and causes of action (including attorneys’ fees and court costs) arising out of or relating to your breach of this Agreement or for any materials in any form whatsoever that are provided by you (or through your username and/or password). You agree to cooperate as fully as reasonably required in our defense and/or settlement of any claim. We reserve the right, in our reasonable discretion, to assume exclusive control over the defense and settlement of any matter subject to indemnification by you.
20. WARRANTY DISCLAIMER
20.1 THE PROGRAM, CONTENT AND THE COMPANY PROPERTIES ARE PROVIDED “AS-IS” AND WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. WE MAKE NO WARRANTY AS TO THE QUALITY, ACCURACY, COMPLETENESS, RELIABILITY OR VALIDITY OF THE PROGRAMS, CONTENT OR THE COMPANY PROPERTIES, INCLUDING, WITHOUT LIMITATION, ANY PRODUCT SEARCH RESULTS, PRODUCT DESCRIPTIONS, PRODUCT AVAILABILITY, PRICING INFORMATION ADVICE, OPINION, STATEMENT, RECOMMENDATIONS, REVIEWS OR OTHER INFORMATION DISPLAYED, UPLOADED OR DISTRIBUTED IN CONNECTION WITH ANY PROGRAM. COMPANY DOES NOT WARRANT THAT THE FUNCTIONALITY OF THE COMPANY PROPERTIES WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THEY WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. FURTHER, COMPANY DOES NOT WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS REGARDING THE QUALITY OR ACCURACY OF ADVERTISEMENTS FOR ANY PRODUCTS OR SERVICES OFFERED OR PROVIDED BY ITS AFFILIATE STORES IN CONJUNCTION WITH THE PROGRAMS.
21. LIMITATION OF LIABILITY
21.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL COMPANY BE LIABLE FOR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL, STATUTORY, EXEMPLARY, PUNITIVE OR OTHER INDIRECT DAMAGES OR FOR ANY LOSS PROFITS, LOSS DATA OR LOSS OF USE DAMAGES, EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT THE COMPANY’S MAXIMUM AGGREGATE LIABILITY ARISING OUT OF THIS AGREEMENT WILL NOT EXCEED FIFTY U.S. DOLLARS ($50) OR THE MAXIMUM CASH BACK AMOUNT YOU RECEIVED IN THE LAST FOUR YEARS FROM THE DATE OF ACCEPTANCE OF THESE TERMS, WHICHEVER IS GREATER. THIS LIMITATION SHALL APPLY TO ANY AND ALL LIABILITIES OR CAUSES OF ACTION HOWEVER ALLEGED OR ARISING, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, BREACH OF CONTRACT, OR ANY OTHER CLAIM WHETHER IN TORT, CONTRACT, OR EQUITY.
22. TERMINATION OR SUSPENSION
22.1 This Agreement is effective when accepted by you and will remain in effect until you or we terminate your Account. You may terminate your Account by accessing your Account’s Privacy Preferences. We may terminate this Agreement, your Account, and your use of or access to the Program at any time, for any reason or no reason, including if your Account remains inactive per Section 12.2. Any violation of this Agreement or the rules and conditions of the Program may result in the termination of your Account and forfeiture of pending or prior Cash Back and other rewards. We may, in our sole discretion, at any time and without prior notice, discontinue, cancel, suspend, change or limit access to all or any part of the Program or any functionality, feature or other component of any Company Property. You agree that Company will not be liable to you or to any third party for any modification, suspension, or termination of the Program or your access to any of the Company Properties. If you are dissatisfied with any aspect of the Program at any time, your sole and exclusive remedy is to cease participating in the Program by terminating your Account by accessing your Account’s Privacy Preferences. Upon any termination of the Program, your right to use and access the Program, and the Company Properties, and to receive Cash Back and other rewards, will terminate. Termination will not prejudice either you or our remedies at law or in equity.
23. GENERAL PROVISIONS
23.1 Entire Agreement. These Terms and Conditions constitute the entire agreement between you and Company and govern your use of the Program or Company Properties superseding any prior agreements between you and Company with respect to the Program or Company Properties (including, without limitation, earlier versions of this Agreement that may have been accepted by you). Any representations, statements or agreements made or entered into elsewhere, whether directly or indirectly, written or oral or in advertising are not binding toward Company unless expressly confirmed in writing by Company to you. You may also be subject to additional terms and conditions that may apply when you use or purchase certain other Company services, Company affiliate services, third party content or third party software.
23.2 Choice of Law and Venue.The validity, construction and interpretation of this Agreement and the relationship between You and Company, including the rights and duties of the parties, will be governed by the laws of the State of California in the United States without regard to its conflict of law provisions. This shall not limit the protection afforded to you by provisions that cannot be derogated from by agreement by virtue of applicable law. The exclusive venue for any dispute or issue arising out of this Agreement shall be held in San Francisco County, California.
23.3 Interpretation. Headings under this Agreement are intended only for convenience and shall not affect the interpretation of this Agreement.
23.4 Waiver and Severability of Terms. Any waiver or failure to enforce any provision of this Agreement on one occasion will not be deemed a waiver of any other provision or of such provision on any other occasion. If any provision of this Agreement is held to be invalid, such invalidity shall not affect the remaining provisions, except as otherwise stated.
23.5 Assignment. You may not assign, transfer, or otherwise dispose of your rights and obligations under this Agreement, in whole or in part, without our prior written consent, and any such assignment without such consent will be null and void. Company has the right to transfer, assign or otherwise dispose of these Terms and Conditions without Your consent.
Updated: July 28, 2023
1. Collection of Information
2. Use of Information We Collect
3. Disclosure of Information
4. Your Choices
5. Your Privacy Rights
6. Other Notices
7. Changes to This Privacy Policy
8. Contact Us
This Privacy Policy describes how Ebates Performance Marketing, Inc. dba Rakuten Rewards ("we," "us," "our," "Company") collect, use, disclose, and protect information in connection with the Company websites, mobile websites, mobile applications, browser extensions, and any related services that refer or link to this Privacy Policy ("Services"). Company is part of the Rakuten Group, which includes the affiliates and subsidiaries of our parent company, Rakuten Group, Inc., based in Tokyo, Japan.
1. Collection of Information
Sources of Collection
We collect, process, and use information about you when you:
We collect certain information when you submit or provide it to us directly. When you have installed our mobile application or browser extension or enabled our mobile browser extensions, or when you interact with our Services online, we also automatically collect information about you and your use of the Services through the use of log processes, cookies, location-identifying technologies, and other tracking technologies. Certain information is collected about you from third parties, including when you connect through a third-party service or business partner site or when information is shared by merchants and business partners with whom you’ve also interacted.
Types of Information We May Collect
The types of information we collect about you may include personal information of the following types:
In some jurisdictions, certain types of information we collect may be considered “sensitive” personal information including:
Note that we only use this sensitive information to provide the Services to you and we do not collect, use or disclose this sensitive information for the purpose of inferring characteristics about you. We do not “sell” or “share” sensitive personal information or use sensitive data for “targeted advertising” as those terms are defined in U.S. state privacy laws.
2. Use of Information We Collect
We use information we collect about you for the following business and commercial purposes:
To Provide Our Services and Manage Your Account, including to:
To Personalize and Improve Our Services
We may use information we collect about you to create a profile of your preferences to personalize and tailor Services content so that it is more likely to be of interest to you. For example, we may use your most frequently visited stores or shopping history to display offers for similar stores in relevant parts of the Services or to present special offers that may interest you via our Services, including in-store.
We may also use information we collect about you to identify usage trends and perform statistical analyses to improve our Services, websites, applications, marketing efforts, and the products and services of our business partners we recommend or offer, in order to provide a better service to you in the future.
To Provide You Marketing Information
Company may use information we collect about you to provide you more personalized offers, special offers, discounts, and/or more relevant offers from our participating merchants via email and other direct communications, and through digital advertising. We may use your information to directly send you email newsletters, rewards offers, discounts, promotion codes, events and general information about the Services. You can manage these direct marketing communications as provided in Section 4 (Your Choices) below. We may also use your information to advertise to you online, including targeting advertising to you on other websites. You can opt-out of use of your personal information for targeted online advertising as provided in Section 4 (Your Choices) and Section 5 (Your Rights).
To Protect You, Others, and our Business
We may use collected information to assess risk and to investigate and limit fraud, spam, and other malicious online activities in our Services, and to improve our security measures. We may also use collected information to assert our legal rights or to defend our legal rights against third parties.
To Comply With Applicable Laws
We may use information we collect about you to enable us to comply with applicable laws, rules, regulations, and judicial authorities in each geographical region in which we operate.
To Administer Contests, Sweepstakes, Surveys, Polls, and Promotions
From time to time, Company may invite you to enter various contests, sweepstakes, surveys, polls, and promotions. If you choose to participate in a contest or promotion, your personal information may be used to administer the contest, such as to determine your eligibility for the contest or to award a prize. If you choose to participate in a survey or poll, the feedback you submit will be aggregated and deidentified to provide us insight on business and shopping trends. We maintain this information in a deidentified manner and do not attempt to re-identify it.
To Administer Referral Programs
We may offer features that allow you to inform another individual about our Services. If you choose to use our referral features, we will ask for your referral’s email address to send them an electronic communication inviting them to join our Services. We will store this information for the sole purpose of sending this email and tracking the success of our referral program. If you choose to participate in our referral programs, you represent and warrant that you have a personal relationship with your referral and that you are authorized to share their information with Company for the purpose of Company sending a communication to invite them to join the Services. If you believe that one of your contacts has provided us with your personal information through our referral service and you would like to request that it be removed from our database, please contact our member services at https://www.rakuten.com/help/other-questions.
3. Disclosure of Information
We may disclose the below-specified categories of information for our business or commercial purposes, including the following:
Disclosure to Our Service Providers
We may disclose all categories of your collected personal information as necessary with our third-party service providers (which may include Company affiliates) who perform various business operations, solely for our benefit or on our behalf, under our instructions and in compliance with appropriate contractual, technical and organizational security measures to protect your data from unauthorized use, retention, or disclosure. For example, we may partner with other companies to provide you member support services, authentication services, prevent fraud on our Services, process payments, administer our promotions, referral programs, sweepstakes, and surveys, perform analytics, maintain the accuracy of our databases, deliver direct marketing and communications, limit delivery of repetitive or unnecessary marketing or communications, facilitate your gift card purchases, fulfill your product purchases, place and fulfill your takeout orders, and administer your rewards or payments.
Disclosure to Our Business Partners
We work with various types of third-party business partners to offer you our Cash Back shopping Services. We may disclose the following types of information with the following types of Business Partners:
Affiliate Partners
When you click on a link to a merchant site presented on our Services to start your Cash Back shopping, you evidence your intent to interact with that business through our Services, and thereby are directing us to disclose certain information about you (including the link you clicked in our Services and a unique ID assigned to track that your shopping originated from our Services) to an affiliate network to properly account for your purchases with a merchant. For a small number of merchants that do not utilize an affiliate network, this information is provided directly to the merchant. The Affiliate Partner will collect Internet and Network Activity information about your use of our Services in relation to the merchant site, products, or offers. Our Affiliate Partners collect this information to track the shopping trip, but some of them may also use this information to measure performance, contribute it to their own user profiles and/or combine it with information they collect elsewhere, which they may make available for use by their other business clients. In such cases, our disclosure to certain of these Affiliate Partners could be considered a “sale” or “sharing” of your personal information as those terms are defined under applicable U.S. state privacy laws, and the opt-out we offer to consumers in Section 5, below, would signal these Affiliate Partners to not collect or use your information from our Services except as necessary to validate and provide your Cash Back.
In addition, to the limited extent that we target direct marketing to you or personalize the offers you see in our Services based on the profile data we compile from your behavior tracked via our Services, for the direct benefit of a particular merchant, this marketing or personalization may also be considered “selling”, “sharing”, or processing for the purposes of “targeted advertising” of your personal information. In this circumstance, the opt-out we provide in Section 5, below, would cover this type of targeted marketing and personalization. We may use information we collect about you in combination with information about you from current and prospective merchant partners to test and analyze how our Services help merchants and business partners. The information we disclose to and receive from a merchant or business partner to effectuate this analysis may include online shopping identifiers (such as shopping ID’s, order ID’s), a hashed email address, and Commercial Information (such as whether a purchase was made and the corresponding order value). We may use the results from these tests in an aggregated and deidentified manner to improve our Services and to market our Services to merchants and business clients. You may opt out of our disclosure of your information to these certain third parties for this purpose in accordance with Section 5, below.
Referral Marketing Partners
In order to expand your options to sign up for our Services and start your Cash Back shopping from third-party sites where you learn about our Services, we contract with certain referral marketing business partners to enable that functionality, which may require that we disclose certain data about you to them. For example, if you are referred to our Services from a business partner’s websites, we may provide that partner with information about your sign up to validate the referral and activate your Services account access from the partner’s site. In addition, we may disclose information about whether you have made a purchase with us recently and whether you have installed our mobile app or browser extension so that the partner can personalize their email and site content to you. This information disclosure about your behavior in our Services may be considered “selling”, “sharing”, or processing for “targeted advertising” under applicable U.S. state privacy laws, so we provide an opt-out opportunity in Section 5, below.
If you signed up for cash back through our sister company, ShopStyle, Inc. (“ShopStyle”), we may provide ShopStyle with certain transaction information so that you can view your rewards summary on www.shopstyle.com. We may also place a cookie on your device so that you can continue your cash back shopping through www.shopstyle.com without having to sign in to our Services each time. For more information on how ShopStyle processes personal information, please visit www.shopstyle.com/privacy.
Financial Partners
For the purposes of providing you additional redemption options for your Cash Back and to market our co-branded credit cards to you, we may disclose your collected information, including Identifiers, to financial business partners, which may include Rakuten Group Companies. If you select loyalty points or other alternative methods of receiving your Cash Back, you are directing us to disclose your personal information, as necessary, to the relevant financial partner to facilitate that transaction. If you indicate that you would like to receive information about our co-branded credit cards from our financial partner(s), you are also directing us to disclose your information to such parties to enable them to provide that information.
We may also disclose personal information about you to our financial partners in order to facilitate their marketing purposes and in some instances for the financial partner to directly send marketing to you. This could be considered “selling”, “sharing”, or processing for “targeted advertising” under applicable U.S. state privacy laws, and you may opt-out of this disclosure for partner marketing in Section 5, below.
Disclosure to Digital Advertising Providers
To provide us with targeted advertising and marketing services, we partner with certain third parties that automatically collect Internet and Network Activity information about your use of the Services, such as your browsing history, IP address, pages viewed, and links clicked, so that they can use this information to serve you ads for our Services on other sites you visit. Some of these third parties may also use this collected information to draw inferences about you for their own purposes or separately collect personal information about your online activities over time and across different websites (in addition to our Services) to help predict your preferences and to display (and enable other third parties to display) ads to you that are more likely to be of interest to you. You have the right to opt out of our sharing of your information with certain third parties for the purposes of cross-context behavioral or targeted advertising. To exercise this right, you can opt-out via the instructions in Section 5, below. Note that this Privacy Policy covers only our use of data and does not include further use of data by third parties. If you wish to opt out of interest-based advertising in general, please visit http://www.aboutads.info/choices/.
Disclosure to Other Rakuten Group Companies
We work closely with our affiliated businesses and companies within the Rakuten Group and disclose your personal information for our internal business administration. Some of our Service Providers and Business Partners to whom we disclose personal information, as described above, may include other Rakuten Group Companies. We may also disclose information in the categories of Identifiers (email address), Commercial Information (product metrics), and Internet and other Network Activity to our affiliates within the Rakuten Group for those corporate affiliates to analyze and monitor usage and trends to improve their services and websites and for strategic planning purposes at the Rakuten Group level. Our opt-out and delete request functionality will serve to remove you from these disclosures.
Disclosure for Legal Purposes
We may disclose the information we collect, including personal information, to the extent permitted by applicable law, (i) in response to subpoenas or other legal processes or if, in our good faith opinion such disclosure is required or permitted by law without a specific disclosure; (ii) at the request of governmental authorities conducting an investigation; (iii) to enforce our terms and conditions or other policies applicable to our Services; and (iv) to protect the rights, property, life, health, security and safety of Company or any third party.
In Relation to Business Asset Transfers
We may disclose the information we collect, including personal information, to any third party in connection with, or during confidential negotiations of, any proposed or actual merger, purchase, sale (including a liquidation, realization, foreclosure or repossession) or any other type of acquisition of all or any portion of Company assets, conveyance or transfer of all or a portion of our business to another company. In such event, the acquiring company would be contractually required to use your collected information in accordance with this Privacy Policy and applicable law or to provide prior notice to you of any new or materially changed practices.
In addition to the above listed disclosures, we may also disclose aggregated or de-identified information that cannot reasonably be used by recipients to identify you.
4. Your Choices
Updating Account Information
We encourage you to maintain the accuracy of the information you submit to us. You may provide account updates by logging into your Service account and updating your information in the Settings.
Communications Preferences
Email Marketing
We may send you periodic electronic communications and direct mailings when you sign up for an account. You can opt out of receiving promotional communications from us at any time by following the instructions provided in those communications to unsubscribe or stop them, modifying the settings of your account, or contacting us through the Services. Please note that even if you opt out of receiving promotional communications, we may continue to send you non-promotional emails and other types of communications, as permitted by law, such as service emails relating to our ongoing business relationship. Service emails contain service-related announcements that affect your account, such as product order confirmations, reward or payment updates, and responses to your comments and feedback submitted to us.
Mobile Application Notifications
When using our mobile application, your preferences for receiving push notifications and other mobile alerts can be configured in the settings of your mobile device.
SMS Messaging
If you elect to provide us a mobile number and consent to receive certain messaging, we may use SMS messaging to contact you when you make account updates, to provide you updates on your customer support tickets, and for account recovery purposes. You may opt out of such messages by removing your mobile number in your account preferences or replying STOP to any incoming messages.
Data Collection and Sharing Preferences
You may in some cases have the option to decline to provide us with certain information; however, your choice may impact your use of certain features or services for which that information is a necessary component.
Mobile App/Browser Extension
You can prospectively stop all collection of information by our mobile application and/or browser extension by uninstalling our mobile application and/or browser extension. Because the browser extension and mobile application permit data about your online behavior on that device or browser to be collected when installed, even without interaction, they must be uninstalled to withdraw your consent to this data collection. In some instances, you can opt out of certain data collection by updating your Settings within the browser extension or your mobile device settings.
5. Your Privacy Rights
You have certain rights in relation to your personal information under applicable laws, subject to certain exceptions.
Right to Know and Access
You have the right to request to know the personal information specific to you that we collected, used, disclosed for a business purpose, and sold or shared for the purposes of cross-context or targeted advertising, including the purposes of use, categories of sources from which we acquired your information and the categories of third parties to whom we disclosed your information. You also have the right to request to access (receive a copy of) the specific pieces of personal information we have collected about you (note that we will not provide any sensitive personal information we may hold in response to this type of request).
Right to Request Deletion
You have the right to request that we delete any personal information we collected from you or maintain about you, subject to certain exceptions. We will delete your personal information upon such request, except to the extent we determine that we need the information for a business purpose and have a legal right to maintain it, in which case we will inform you of that legal exception.
Right to Correct
You have the right to request that the Company correct any inaccurate or incomplete personal information we have collected from you or maintain about you, subject to certain exceptions. You have the ability to correct information provided by you in your account Settings located at https://www.rakuten.com/my-account.htm once you log in to your account.
Right to Opt-out of Sale or Sharing of Your Personal Information/Personal Data Opt-Out
As described in Section 3 of this Privacy Policy, certain disclosures of information to our merchant partners, third parties or affiliates in order to provide you rewards and benefits and for our targeted marketing purposes may be considered “selling”, “sharing”, or processing for the purpose of “targeted advertising” under applicable U.S. state privacy laws. If you would like to opt-out of having your personal information used or disclosed in this way, please click the following link if you are not a member: DO NOT SELL OR SHARE MY PERSONAL INFORMATION / PERSONAL DATA OPT-OUT. If you are a member please log in to your account and visit our Privacy Preference Center, located at https://www.rakuten.com/privacy-preferences.htm to exercise your data privacy rights. Please note that to the extent you opt-out of certain disclosures we may be unable to offer you some of our services which require such disclosures. If you have further questions, you can contact us using the information listed in the “Contact Us” section, below.
We recognize valid opt-out preference signals sent from browsers or devices, including the Global Privacy Control. When we receive such signals that do not conflict with your existing privacy preferences, we will automatically exercise opt-out rights that may be available to you under certain U.S. state privacy laws, such as the rights to opt out of sale, sharing, and processing your personal information for targeted advertising, for your browser, device or account, as applicable. To send an opt-out signal via the Global Privacy Control please follow the instructions for your device or browser located here: https://globalprivacycontrol.org.
Right to Non-Discrimination
We will not discriminate against you for exercising any of your rights. Unless otherwise permitted by applicable law, we will not do any of the following because you request to know, access, correct, or delete your information or opt out of its sale or sharing:
How To Exercise Rights to Know, Access, Correct, and Request Deletion
To assert your privacy rights please go to our Privacy Center at https://www.rakuten.com/privacy-preferences.htm. To verify your identity, we will ask you to first login to your account in order to reach the Privacy Center, and then to obtain a verification code from the email address associated with your account. If we cannot verify your identity from the information we have on file, we may request additional information from you, which we will only use to verify your identity, and for security or fraud-prevention purposes. Please note that we are not required to respond more than twice per calendar year to requests to know/access your personal information.
Right to Appeal
You may have the right to appeal our decision regarding your privacy rights request, depending on your state of residence. You may submit an appeal request by contacting us at https://www.rakuten.com/help/other-questions and selecting “Data Privacy” under the dropdown menu. We will respond according to the law applicable in your location.
Agents
Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. For any agent making a request on your behalf, we may require you to prove that you authorized this agent to submit a request on your behalf, and we may require you to independently verify your identity or log in to your account to provide the access code.
6. Other Notices
Shine the Light
California law permits residents of California to request certain details about how their information is shared with third parties for direct marketing purposes.
Notice regarding information of minors
This site and any related services are intended for adults 18 years of age or over, and we do not knowingly collect or sell or share personal information of consumers under 16 years of age without affirmative authorization or without verifiable opt-in consent from a parent for those under age 13.
Retention of Data
We may retain information about you for as long as it is necessary to fulfill the purposes described in Section 2. Some of your information may be retained in our systems even after you request your information to be deleted if an exception applies, or in order to comply with our obligations under applicable law, collect fees owed, resolve disputes, enforce our legal rights, undertake any investigations necessitated by the foregoing, or otherwise use internally in a lawful manner that is reasonably aligned with your reasonable expectations or compatible with the context in which the information was provided.
Information Security
We have implemented technical and organizational measures to provide a level of security appropriate to the risk to the personal information that we process. These measures are aimed at preserving the ongoing integrity and protecting the confidentiality of personal information. We evaluate these measures on a regular basis to confirm that they continue to maintain and apply an appropriate level of security.
7. Changes to This Privacy Policy
This Privacy Policy is current as of the effective date set forth below. We reserve the right to change this Privacy Policy from time to time consistent with applicable privacy laws and principles and our practices in relation to personal information. If we make changes to this Privacy Policy, we will notify you by revising the date on this Privacy Policy. In the event of a material change, we will provide you with additional notice (such as adding a statement to the homepages of our Services or sending you an email notification).
8. Contact Us
If you have any questions regarding this Privacy Policy, please feel free to contact us at https://www.rakuten.com/help/other-questions or by mail at 800 Concar Drive, Suite 175, San Mateo, CA 94402, Attn: Rakuten Rewards Legal.
Updated: July 28, 2023
Offer may be modified or cancelled anytime. Only new members are eligible. Not combinable with other offers including the Referral Sign Up Bonus. One Welcome Bonus per eligible new member. Qualify for the Welcome Bonus when you sign up to become a new member where the Welcome Bonus was offered, and make Qualifying Purchase(s) totaling at least $25 within 90 days of signing up. A "Qualifying Purchase" means a purchase that earns Cash Back through Rakuten.com, the Rakuten App or the Rakuten browser extension. Welcome Bonus will be added to your next Cash Back payment.
How Do We Make Money?
Our business is based on a simple idea: When you follow our links to visit a store, that store pays us a commission on whatever you buy during your visit. We then share that commission with you, our members, as Cash Back.
In other words, retailers pay to partner with us because we send shoppers to their websites or brick-and-mortar stores. They may also pay us to help grow their brand. That means we might feature them on our website, in emails, etc. Because of these partnerships, members like you benefit by earning Cash Back and getting great offers.
To sum it up, we help retailers succeed and, at the same time, help our members save money.
What does it mean when Rakuten states that a cash back percentage "was" a certain amount?
Stores pay us a commission for sending our members to their websites, and we share it with you as cash back. When a store joins Rakuten, we set a cash back percentage for that store (a "base cash back percentage"). We work with our merchant partners to offer increased cash back from time to time to our members. An increased cash back percentage is often promoted alongside a "was %". The "was %" describes the "base cash back percentage," but does not necessarily or always reflect the most recent cash back percentage or the most common cash back percentage for a store. The cash back percentage for any store is not a fixed percentage and is subject to change.
We’re happy to answer any questions you have.
These terms (the “Refer-A-Friend Program Terms”) apply to the Rakuten Refer-A-Friend Program described on the Referral Site (“Refer-A-Friend Program”). Ebates Performance Marketing, Inc. dba Rakuten Rewards (“Company” or “We” or “Us” or “Our”) offers the Refer-A-Friend Program to Our members who are interested in qualifying for bonuses by referring friends and/or family to sign up and shop through www.rakuten.com. These Refer-A-Friend Program Terms govern the participation by members who refer (“Referrers”) and the Referees (as defined by the applicable bonus terms). Any capitalized term not defined herein shall have the meaning ascribed to it by the applicable incorporated terms.
1. General
This Refer-A-Friend Program is only open to members who reside and are located in the 50 United States, District of Columbia, or Canada. These Refer-A-Friend Program Terms are in addition to any agreements between you and Company, including Our Terms and Conditions and Privacy Policy, which you agreed to when you signed up for an account, are hereby incorporated by reference, and shall apply to your participation in the Refer-A-Friend Program.
2. Qualified Referrals
A “Qualified Referral” is a Referee who must:
3. Refer-A-Friend Program Bonuses
3.1. Referral Bonus. Referrers may qualify for Referral Bonus(es) according to the Referral Bonus Terms available on the Referral Site. The Referral Bonus Terms, which may change from time to time, are incorporated herein by reference.
3.2. Referral Sign Up Bonus. Referees may qualify for a Referral Sign Up Bonus according to the Referral Sign Up Bonus Terms available on the Referral Site. One Referral Sign up Bonus per eligible new member. The Referral Sign Up Bonus Terms, which may change from time to time, are incorporated herein by reference.
4. Influencers
4.1. Qualification. If you, as a Referrer, obtain at least ten (10) Qualified Referrals in a single calendar quarter, you will be designated as an “Influencer” eligible for certain benefits described in Section 4.2.
4.2. Benefits. From time to time, We may give Influencers newsletters about Our upcoming promotions to help Influencers promote the Refer-A-Friend Program, or special offers to earn additional bonuses exclusive to Influencers (collectively, “Benefits”). These Benefits are non-transferrable and do not create any right or privilege that may be enforced against Us at any time.
5. Sponsored Influencers
“Sponsored Influencers” promote Our promotions and the Refer-A-Friend Program on their social platforms for cash or other rewards. If you are interested in becoming a Sponsored Influencer, you are invited to apply here. Whether you become a Sponsored Influencer is at Our sole discretion.
6. Representations
By participating in the Refer-A-Friend Program, (i) as a Referrer, you represent and warrant that you have a personal relationship with your Referee(s) or otherwise have the necessary consents to submit their information to the Refer-A-Friend Program; and (ii) as a Referrer or Referee, you will comply with all applicable Company policies and terms, and any and all applicable laws, rules and regulations in your participation in the Refer-A-Friend Program.
7. Restrictions
The following is a non-exhaustive list of activities that are not permitted and that will disqualify Referrers and Referees from earning Refer-A-Friend Program Bonuses through the Refer-a- Friend Program: (i) self-referral; (ii) making purchases on behalf of another or under a Rakuten account that is not yours; (iii) creating fake accounts, blogs, web pages, profiles, websites, links or messages; (iv) any bulk email distribution, submission or distribution to strangers, or any other promotion that would constitute or appear to constitute unsolicited commercial email or "spam"; For clarification, this prohibition shall not prohibit Sponsored Influencers from promoting the Refer-A-Friend Program to their followers who have not otherwise opted-out of receiving communications from such Sponsored Influencer. (v) posting your referral link on any page that is not owned and controlled by you, including, but not limited to, any merchant, Facebook, or forum page; (vi) bidding on any keywords containing “Ebates” or “Rakuten” or common misspellings thereof, including, but not limited to, Ebates.com and Rakuten.com; (vii) placement of Our logos or mention of Our trademarks or tradenames in any ad text, extensions or banner ads; (viii) paid advertising for the purpose of generating traffic directly to your referral link; (ix) misleading or attempting to mislead anyone in connection with the Refer-A-Friend Program, including, but not limited to, misrepresenting your relationship with us or posing as Our representative in an official capacity; (x) accessing the Refer-A-Friend Program other than with a commercial browser (such as Microsoft Edge, Mozilla Firefox or Google Chrome) or mobile applications developed and operated by us; and (xi) taking any action or making any content that is disparaging or defamatory to us. Multiple accounts created with the same name, address, email address or other identifying feature may be flagged as fraudulent referrals.
8. Reservation of Rights
We reserve the right to withhold, deny or cancel any Refer-A-Friend Program Bonuses and/or terminate your account if Company, in its sole discretion, deems any Refer-A-Friend Program Bonus as fraudulent, abusive, unethical, suspicious or otherwise inconsistent with these Refer-A-Friend Program Terms, the Terms and Conditions and Privacy Policy, or any other applicable law or regulation. Our decisions are final.
9. Termination and Interpretation
We reserve the right to suspend or terminate the Refer-A-Friend Program or to change these Refer-A-Friend Program Terms at any time and for any reason in Our sole discretion, with or without notice to you. All interpretations of these Refer-A-Friend Program Terms will be at Our sole discretion and Our decisions will be final.
Updated: [02/28/2024]
Please carefully read these Rakuten Cash Back Button Terms before installing or using the Rakuten Cash Back Button or enabling similar features on your mobile device via our mobile app (also referred to herein as our “browser extension”). These Rakuten Cash Back Button Terms, together with the Rakuten.com Terms and Conditions and Privacy Policy, which are hereby incorporated by reference, form a legally binding agreement (collectively, the “Agreement”) that governs your use of the browser extension provided by Ebates Performance Marketing, Inc. dba Rakuten Rewards (“Rakuten,” “we,” or “us”). By clicking the “Add to” or “Install” or similar buttons (as applicable), or by installing, activating, enabling, clicking, using, or otherwise accessing the browser extension, you acknowledge and accept the disclosures herein and agree to be bound by the Agreement. If you do not wish to be bound by the Agreement, do not click “Add” or “Install” and do not install, activate, enable, access, click, or otherwise use the browser extension.
1. Cash Back Shopping. The browser extension is made available to enhance your shopping experience with www.rakuten.com by providing you with relevant offers and references displayed on your browser. When you visit certain sites, the browser extension may display Cash Back shopping opportunities and prompt you to start your Cash Back shopping session via www.rakuten.com. The browser extension may also alert you of a deal or offer available through www.rakuten.com with respect to a product or brand appearing in your search results or on other pages you visit across the web, and prompt you to start a shopping session at one of our merchants. If you start a shopping session using the browser extension, it will set a cookie (or other similar tracking technologies) on your device through our affiliate network for the purpose of tracking your shopping session and crediting your Cash Back reward — just as if you had begun your shopping experience via any of our links to merchant sites on www.rakuten.com. Please note, however, that if cookies or other similar tracking devices from other affiliate marketing companies related to that merchant are already present on your computer, the browser extension will not automatically overwrite those cookies or shopping session but may still offer you the ability to start a Cash Back shopping session when you arrive at a merchant’s website.
2. Data Collection and Usage. When you are interacting with the browser extension, we will collect information about the coupons, deals, merchants, products, and offers you click on. The browser extension also has some functionality that does not depend upon your interaction with it. By installing our browser extension, you enable Rakuten to automatically collect information on the pages you visit on your browser so that we can surface relevant offers, such as when Cash Back or better deals are available with our merchants. In addition, the Rakuten Cash Back Button may alert you of a deal or offer available that you had previously selected but had not purchased on a merchant site. Our browser extension may also collect information on the results pages of any searches you make so it can surface offers and deals where they are relevant (for example, we may display a Cash Back offer within a search engine results page that is related to those search results or a dining offer on a restaurant review website). We may also collect information about your shopping behavior for internal testing purposes. Information collected by the browser extension for these purposes may include date and time of use, browser type, browser version, URLs of web pages visited, general information about the visited web page, product searches, product search results, information about products added to cart, and other product information. The browser extension may also collect and use data, such as the order contents and order total, from order confirmation pages so we may confirm your Cash Back faster and more reliably. We do not intentionally collect nor use other types of information that may be included on a merchant’s order confirmation page, such as your address or partial payment information, although this information may be incidentally captured to the limited extent it is displayed by the merchant. Any data collected by the browser extension will be used, stored, and/or disclosed in accordance with this Rakuten Cash Back Button Privacy Notice and our Privacy Policy (set forth at www.rakuten.com/privacy).
3. Your choices. You may turn off certain browser extension activities by visiting the “Settings” option within the browser extension. You may also turn off all data collection by uninstalling or disabling the browser extension.
4. Updates. We may update the browser extension when a new version is released or when new features are added. These updates occur automatically, but we will update this Rakuten Cash Back Button Privacy Notice in the event of a material change in the information being collected or a new use for collected information that is materially different from the uses described herein. We reserve the right to modify or add features or functions to the browser extension but have no obligation to make available to you any subsequent versions or new features that may be included in some versions of the browser extension.
5. Third Party Components. Attribution notices for third party software that may be contained in portions of the browser extension are available here.
Updated: October 17, 2023
Ebates Performance Marketing, Inc. dba Rakuten Rewards is the owner and operator of www.ebates.com and www.rakuten.com ("Company") and offers a service enabling you to enroll a payment card in order to earn rewards or benefits when you make qualifying transactions at participating merchants ("Service").
You accept these terms when you enroll a card in the Service. Company may add to, change or remove any part of these terms from time to time. If Company changes any material terms that would have a material adverse effect on your rights as they are presented to you in these terms, Company will notify you via email or through other reasonable electronic means. Your continued participation in the Service, including receiving benefits and rewards when you make a qualifying transaction at participating merchants, constitutes your acceptance of any changes to these terms.
To receive benefits and rewards through the Service, you must enroll a valid, eligible card with the Service. Company leverages the transaction matching technology provided by the Rakuten Card Linked Offer Network, Inc. ("RCLON" and together with Company, "we" or "us") to provide you the Services. Company also collaborates with third party offer networks, including but not limited to Rewards Network Establishment Services Inc. (“Offer Networks”) to provide you additional offers and features to the Services.
By enrolling a card in the Service, you agree that your payment card network (e.g., MasterCard, American Express, Visa) or payment processor may monitor transactions on your enrolled card at participating merchants and share Transaction Data (defined below) with us for the purposes of determining whether you have made a qualifying purchase and providing you targeted offers. Transaction Data includes, but is not limited to, merchant name, merchant location or other store identifier, transaction date, and transaction amount. We will also share details of your qualifying purchases with Offer Networks in order for you to participate in the additional rewards programs you choose. You agree that none of the payment card networks have any responsibility or liability in connection with the Service.
You may remove your payment cards from the Service at any time by visiting My Wallet. When you do so, we will no longer receive future Transaction Data associated with your payment card, but we will retain historical Transaction Data to track rewards and benefits due under the Service and for account management and member services purposes.
Card and Transaction Eligibility
The Service is limited to payment card transactions processed through the payment card networks and supported payment card processors. If a payment card transaction is processed outside one of the payment card networks or payment card processors with which we are integrated, we will not receive the Transaction Data and we will not be able to match it with an offer. Payment cards not eligible for use with the Service include, without limitation, corporate and purchasing cards, Health Savings Account (HSA) cards, Flexible Spending Account (FSA) cards, government-administered prepaid cards (including EBT cards), insurance prepaid cards and Visa Buxx.
Not all merchant locations or transactions with your enrolled card may be eligible for benefits and rewards, including PIN-based purchases, payments made through third-party digital wallets or payment apps other than Apple Pay® and other transactions not processed through the payment card network’s own system. Do not use a Personal Identification Number (PIN) when paying for your purchase transactions if you want the transaction to qualify for rewards or benefits under the Service.
The rewards for which you are eligible may vary depending on a variety of factors, such as the participating merchant and your level of activity within the Service. You may be eligible for rewards and offers that are not available to others and other rewards and benefits may not be available to you. Information on the type, amount, limits, and other conditions on rewards and benefits available to you, as well as current participating merchants, are available by signing in to your account with your unique login. You are responsible for reviewing this information before you make a purchase at a participating merchant, as these details may change from time to time and may affect the rewards and offers you receive.
In some cases, a participating merchant’s payment card processor may experience a lag time (approximately 24 hours) between when a credit card is enrolled and when the payment card processor is able to identify and provide us with the Transaction Data associated with the card. If you believe that you are eligible for rewards for dining at a participating merchant, and those rewards have not registered in your account within 10 days of the dine, please visit https://www.rakuten.com/help/missing-cash-back We reserve the right to require that you provide a receipt from the participating merchant or documents reasonably required by us to evidence an eligible transaction in order to receive your reward.
Limits on enrolled cards
You may register up to twelve (12) cards with our restaurant program, but any one eligible card may be enrolled in only one dining program. If you subsequently enroll a registered card with another dining program that is not operated by us, we will remove your card from participating in our dining program. For example, if you enrolled your credit card to earn rewards under our Restaurants In-Store Offers, and you later enroll that same credit card to earn rewards under a third-party dining program, you will no longer be eligible to earn rewards under our Restaurant In-Store Offers, and we will notify you of this by email.
Data Sharing and Usage
To operate the Service, we will share and use payment card and Transaction Data in order to:
Information Disclosed for Our Protection and the Protection of Others
We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including, but not limited to, subpoenas), to protect the property and rights of Company or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, illegal, unethical or legally actionable activity.
License to the Service
Subject to these terms, Company grants you a limited, non-exclusive, non-transferable and revocable license to access and use the Service. Company (or its affiliate) reserves the right to change, upgrade or discontinue the Service or any feature of the Service at any time, with or without notice.
Privacy, Security and Information Collection
By using the Services, you are authorizing us, our Offer Networks, participating merchants, Payment Card Networks, and payment card processors to obtain, provide and use transaction information related to your purchases (such as date, time and amount) at participating merchants in order to calculate rewards, redeem rewards and facilitate and make the Services available.
You agree and authorize us to collect, retain and use information collected in your use of the Service. Your payment card information will be encrypted and stored in the Service’s databases.
Electronic Communications
You agree that we may communicate with you by means of electronic communications regarding these terms, the Service, payment card information and any other matter relating to your use of the Service.
Termination
We reserve the right, at any time, to modify or discontinue offering the Service in our sole discretion. If you are dissatisfied with any aspect of the Service at any time, your sole and exclusive remedy is to cease using the Service. You agree that we will not be liable to you or to any third party for any modification, suspension or termination of the Service.
Service Limitations, Qualifications & Disclaimers
Any failure to comply with these terms, any fraud or abuse relating to the accrual or receipt of benefits and rewards, or any misrepresentation of any information furnished to Company or its affiliates by you or anyone acting on your behalf may result in the termination of your enrollment in the Service and forfeiture of your benefits and rewards.
The Service is being provided to member "as is," with no warranty. We reserve the right to terminate the Service at any time with or without notice. To the maximum extent permitted by law, we disclaim all representations and warranties, express or implied, with respect to the Service.
You agree to indemnify and hold Company, RCLON, the Offer Network, the payment card networks and each of their parents, subsidiaries, affiliates, officers, directors and employees harmless from any claim or demand, including reasonable attorney's fees, made by any party due to or arising out of your use of the Service.
If any provision of these terms is found invalid or unenforceable, that provision shall be enforced to the maximum extent possible, and the other provisions contained herein will remain in full force and effect. Company's failure to insist upon or enforce strict performance of any provision of the Agreement shall not be construed as a waiver of any provision or right. These terms constitute the entire agreement between you and Company with respect to the Service.
Welcome to the Rakuten Gift Card Shop! By using the Rakuten Gift Card Shop, you agree to be bound by these terms. These terms incorporate and supplement the Terms & Conditions for Cash Back shopping (the “General Terms”). All capitalized terms used but not expressly defined under these terms will have the meanings given to them under the Terms and Conditions for Cash Back shopping. Rakuten Gift Card Shop is brought to you by Ebates Performance Marketing, Inc. dba Rakuten Rewards (“we” or “us” or the “Company”) in partnership with Blackhawk Network Holdings, Inc. (“BNH”). BNH is the seller and merchant of record with respect to the gift cards sold on the Rakuten Gift Card Shop.
Rakuten has the right to change these terms in whole or in part, at any time, with or without notice. Your continued use of the Rakuten Gift Card Shop after any such change constitutes your acceptance of the new Agreement – do not access the Rakuten Gift Card Shop if you do not agree to these terms. These Terms of Sale applies to all visitors, users, and others who access the Rakuten Gift Card Shop (“Users”).
In addition to these Terms of Sale, Users consent to our collection, use and disclosure of your personally identifiable information in accordance with our Privacy Policy and compliance with the General Terms.
Use of Rakuten Gift Card Shop
Rakuten Gift Card Shop is provided to good standing members of the Rakuten community to allow for the purchase of third-party gift cards, gift codes or other stored-value products (collectively, “Gift Cards”). As a condition of your use of this Rakuten Gift Card Shop, you warrant that: 1) you are at least 18 years of age; 2) you will use Rakuten Gift Card Shop in accordance with these terms; and 3) any and all information supplied by you on Rakuten Gift Card Shop is true, accurate, current, and complete.
Gift Cards
All Gift Cards featured on the Rakuten Gift Card Shop are subject to availability and we reserve the right to impose quantity limits on any order, to reject all or any part of an order and to discontinue products without notice, even if you have already placed your order. All prices and rewards are subject to change without notice and the price charged to you and rewards provided to you will be the price and rewards displayed at the time you place your order. Purchases of Gift Cards through the Rakuten Gift Card Shop are subject to daily limits, as determined by Company in our sole discretion.
Gift Card Issuer Terms and Liability
Gift Cards purchased via the Rakuten Gift Card Shop are issued and activated by participating third-party merchants, retailers and vendors (collectively, “Gift Card Issuers”). Your purchase of each Gift Card will be governed by certain terms and conditions established by the relevant Gift Card Issuer. You should review and familiarize yourself with all applicable Gift Card Issuer terms and conditions prior to purchasing any Gift Card. If you have questions regarding the applicable Gift Card Issuer terms, please contact the issuing Gift Card Issuer.
As issuers of the Gift Cards, Gift Card Issuers (and not the Company) are fully responsible for all aspects of their Gift Card programs. Gift Card Issuers are also responsible for any and all liabilities, damages and costs suffered by you or any other customer in connection with your purchase and use of their Gift Card. While the Company strives to work with reputable Gift Card Issuers, the Company has no liability for (i) the sale of products or services to you by a Gift Card Issuer through the use of any Gift Card; and (ii) any Gift Card Issuer's failure to honor a Gift Card. You will need to look solely to the Gift Card Issuer for any remedy in connection with the foregoing issues.
Gift Card Errors
We attempt to be as accurate as possible and to eliminate errors on the products that we sell; however, the Company does not represent or warrant that any Gift Card and information about the Gift Card (including the description, Gift Card Issuer information or pricing information) provided is always accurate, complete, reliable, current or error-free. In the event of an error, in an order confirmation, in processing a Gift Card purchase, or otherwise, we reserve the right to correct such error and revise your order accordingly (including charging the correct price) or to cancel the order and refund any amount charged.
Disclaimer
In addition to the disclaimers, limits on liability, indemnification obligations and other provisions set forth in the General Terms, which also apply to these Terms of Sale and are incorporated herein by this reference, you hereby waive, and release the Company and our affiliates from, any liabilities, damages and costs arising from or related to (i) your loss or the theft or dishonor by the Gift Card Issuer of any Gift Card; and (ii) any act or omission of a Gift Card Issuer in connection with a Gift Card it provides.
Risk of loss and title for each Gift Card shall pass to you when you complete your purchase of such Gift Card. The Company is not responsible for any damage or loss resulting from stolen or lost Gift Cards or any use of your Gift Cards without your permission, and is not responsible for replacing any lost, stolen or damaged Gift Cards.
The Company and its affiliates, partners, employees and agents make no warranties, express or implied, with respect to any Gift Cards, including without limitation, any express or implied warranty of merchantability or fitness for a particular purpose.
These disclaimers and limitations may or may not apply to you and are void where prohibited.
Payment
We may, but are not obligated to, accept various form of payment to complete a purchase on the Rakuten Gift Card Shop (together the “Payment Method”). Unless otherwise indicated, the denominated value of the Gift Card being purchased will be billed in full, in U.S. dollars, at the time you purchase. By making the purchase, you acknowledge that you are authorized to use the designated Payment Method and you authorize us to charge your purchase order to that Payment Method. When you provide your payment information, you authorize us to process and store your payment and related information using a third-party payment processor and other payment related parties as required. In the event that the Payment Method you designate cannot be verified, is invalid or is not otherwise acceptable, we may suspend or cancel your order automatically. You are responsible for resolving any problem we encounter in order to proceed with your order.
Taxes
With respect to the Gift Cards that you purchase on the Rakuten Gift Card Shop, the amount paid for any Gift Card does not include sales, value added or use taxes, which may be charged to you separately by the applicable Gift Card Issuer at the time you purchase products or services from the Gift Card Issuer using the Gift Card.
Earning Cashback
As specified with respect to each Gift Card you purchase on the Rakuten Gift Card Shop, if you are a registered member of Rakuten, you may earn the cash back (“Cash Back”). Please refer to the General Terms with respect to earning Cash Back.
Cancellations
All purchases made on the Rakuten Gift Card Shop are final. Gift Cards are non-returnable and non-refundable, provided, however, that if a Gift Card does not function, we may, in our sole discretion, either refund you the Gift Card purchase amount or replace the defective Gift Card with an alternative Gift Card or with products or services of equal value for the same Gift Card Issuer. If you have any questions or problems with your order, you may submit a request through our Member Services page.
Information Usage and Sharing
When you use Rakuten Gift Card Shop, we may also collect and store information relating to your use of Rakuten Gift Card Shop (“Usage Information”). For more information on how we collect and store information, please review our Privacy Policy.
Termination
We reserve the right, at any time, to modify or discontinue offering Rakuten Gift Card Shop in our sole discretion. If you are dissatisfied with any aspect of the Rakuten Gift Card Shop at any time, your sole and exclusive remedy is to cease using Rakuten Gift Card Shop. You agree that we will not be liable to you or to any third party for any modification, suspension, or termination of Rakuten Gift Card Shop.
Miscellaneous
Any failure to comply with these terms, any fraud or abuse relating to the accrual or receipt of benefits and rewards, or any misrepresentation of any information furnished to us, our partners, or our affiliates by you or anyone acting on your behalf may result in the termination of your account and/or forfeiture of your benefits and rewards, including any Cash Back. You agree to indemnify and hold us and our parents, subsidiaries, affiliates, officers, directors and employees, harmless from any claim or demand, including reasonable attorney’s fees, made by any party due to or arising out of your use of Rakuten Gift Card Shop.
Please carefully read these Rakuten Cash Back for Change Program Terms and Conditions before opting into or otherwise using Cash Back for Change (also referred to herein as the "program"). These Rakuten Cash Back for Change Program Terms and Conditions, together with the Rakuten.com Terms and Conditions incorporated herein by reference, form a legally binding agreement (collectively, the "Agreement") that governs your participation in the Cash Back for Change program provided by Ebates Performance Marketing, Inc. dba Rakuten Rewards ("Rakuten," "we," or "us"). By clicking the "Start Donating Now," "Donate my change," or similar button (as applicable) or by toggling to activate the Cash Back for Change donations in your Account Settings, you acknowledge and accept the disclosures herein and agree to be bound by the Agreement. If you do not wish to be bound by the Agreement, do not click "Start Donating Now," "Donate my change," or similar buttons or toggle to activate the Cash Back for Change donations in your Account Settings.
1. Participation in Cash Back for Change. Cash Back for Change is a program that allows Members who receive their Cash Back payments via PayPal or check to donate a portion of their Cash Back payments to charities that we select from time to time (the "Charities"). To participate in the program, you must receive your Cash Back payments via PayPal or check, and click the "Start Donating Now" or similar button on the Cash Back for Change landing page. You may also opt in through your Account Settings. Under "Cash Back for Change" under your Account Settings, toggle on "Donate my change" to opt in. Your Account Settings and the Cash Back for Change landing page will indicate whether you are currently participating in the program. You may opt in to participate in Cash Back for Change at any time. To donate a portion of your next Cash Back payment and subsequent Cash Back payments, opt in by the first day of the calendar month of your next Cash Back payment. Otherwise, Cash Back for Change may not collect your donation from your next Cash Back payment. See the Rakuten Payment Schedule for details.
2. Disabling Cash Back for Change. After you have opted in to participate in Cash Back for Change, you can choose to opt out by clicking "opt out here" on the Cash Back for Change landing page or toggling off "Donate my change" in your Account Settings. To opt out of donating a portion of your next Cash Back payment and subsequent Cash Back payments, opt out by the first day of the calendar month of your next Cash Back payment. Otherwise, Cash Back for Change may collect your donation from your next Cash Back payment. See the Rakuten Payment Schedule for details. You may opt in to Cash Back for Change again according to Section 1.
3. Donations. Cash Back for Change automatically rounds down your Cash Back payments to the nearest dollar and donates the change to the Charities. The Cash Back payments will be reduced by the Cash Back for Change amount before payments are issued under the Rakuten Payment Schedule. You will receive the balance of your Cash Back payments through the payment delivery method you have selected.
4. Charities. Our list of Charities that participate in Cash Back for Change is subject to change from time to time without notice to you. We have the sole discretion to add or delete Charities or otherwise change the list at any time without notice.
5. Disbursements to Charities. You will have no further rights to any Cash Back for Change amounts once your Cash Back payment is reduced by this sum. These donations will be disbursed to the Charities in a manner and on a schedule determined by us in our sole discretion.
6. Reporting for Charitable Tax Deduction. We are not required to provide (and you will not receive) any contemporaneous written acknowledgment of donations made through Cash Back for Change to support a charitable tax deduction on your personal income tax return. You may consult your tax advisor regarding the deductibility of any donation you make.
Updated: 12/09/2020
These terms incorporate and supplement the Terms and Conditions for the Rakuten Cash Back shopping program.
Membership Rewards® Points at Rakuten are available to U.S. American Express Card Members with a Card enrolled in the Membership Rewards® program (“Eligible Card Account”) only. Card Members must be a Rakuten member and link their Membership Rewards® program account to their Rakuten account at rakuten.com/american-express. Card Members must use an Eligible Card Account at checkout to earn Membership Rewards points in their Rakuten account. Corporate Cards or accounts are not eligible to participate.
Once Card Members have linked their accounts they will accrue Membership Rewards® points in their Rakuten account instead of Cash Back for qualifying shopping activities determined by Rakuten. All qualifying shopping activities completed prior to a Card Member linking his/her accounts including any accrued but unpaid Cash Back, will be paid in Membership Rewards points. Rakuten typically will transfer accumulated Membership Rewards points from the Rakuten account to the Membership Rewards program account in accordance with Rakuten’s current payment schedule. Rakuten reserves the right to modify the payment schedule at any time. The minimum number of points that will be transferred is 500 Membership Rewards points. Until points are transferred from the Rakuten account to the Membership Rewards program account, Rakuten in its sole discretion retains the right to make adjustments to the Rakuten account in accordance with the Terms and Conditions. Points transferred from the Rakuten account will become available in the Membership Rewards program account within 8 to 12 weeks after receipt by American Express of the points information from Rakuten. If American Express does not receive the points information from Rakuten, you will not receive the points. Please note that points will not be made available by American Express if any Eligible Card Account is canceled or past due at the time of point fulfillment.
Card Members who opt out of earning Membership Rewards® points on Rakuten, will no longer be eligible to participate in this program and earn Membership Rewards® points in their Rakuten account.
Membership Rewards® Terms and Conditions, including those about forfeiting points, apply to Membership Rewards® points in the Rakuten account. Visit www.membershiprewards.com/terms for more information. Participating partners and available rewards are subject to change without notice. The value of Membership Rewards points varies according to how a Card Member chooses to use them. To learn more, go to www.membershiprewards.com/pointsinfo.
* To qualify for a Welcome Bonus, you must be a new Rakuten member and make one or more Qualifying Purchases totaling at least twenty-five dollars ($25) within ninety (90) days of opening a Rakuten account. A "Qualifying Purchase" means a purchase that earns Cash Back through Rakuten.com, the Rakuten App or the Rakuten browser extension.
© 2023 Ebates Performance Marketing, Inc. dba Rakuten Rakuten Rewards. All rights reserved.
Updated: February 22, 2024
Offer may be modified or cancelled anytime. Only new members are eligible. Not combinable with other offers including the Referral Sign Up Bonus. Qualify for the Rakuten Boost Bonus when you sign up to become a new Rakuten Rewards member where the Boost Bonus was offered, and make Qualifying Purchase(s) within seven (7) days of signing up (your “Boost Bonus Period”). A "Qualifying Purchase" means a purchase that earns Cash Back through Rakuten.com, the Rakuten App or the Rakuten browser extension. The Boost Bonus will add 10% Cash Back to the effective standard Cash Back rate for your Qualifying Purchases made during your Boost Bonus Period. The Boost Bonus shall be subject to a total overall cap for all of your Qualifying Purchases made during the Boost Bonus Period (“Boost Cap”). The standard Cash Back rate shall not be subject to the Boost Cap, though may be subject to other applicable merchant terms and exclusions. Boost Bonus will be added to your next Cash Back payment. These Rakuten Boost Bonus Terms are subject to our Terms and Conditions and Privacy Policy.
We comply with the Payment Card Industry Data Security Standard with respect to the environments we use to process, store and transmit payment card information to ensure your credit card information is processed securely.
Yes. We endeavor to work only with stores providing high levels of security and using Secure Socket Layer (SSL) Internet connections to protect the integrity of your transaction.
No. For more detailed information, please review our privacy policy.
Cookies are simply text files that allow a site to recognize you when you return. This means you don’t have to log in again and again. Cookies used by Rakuten and our network of stores are completely safe, and they are enabled by default with most browsers.
No. We send two types of emails to our members: member-services emails required to maintain the program (such as Cash Back credits and payment notifications) and promotional emails featuring especially good offers. You may choose not to receive promotional emails at any time from your account page or by clicking the "unsubscribe" link in an email. We will not sell your information to any third party.
Offer may be modified or cancelled anytime. Only new members are eligible. Not combinable with other offers including the Referral Sign Up Bonus. Qualify for the Rakuten Boost Bonus when you sign up to become a new Rakuten Rewards member where the Boost Bonus was offered, and make Qualifying Purchase(s) within seven (7) days of signing up (your “Boost Bonus Period”). A "Qualifying Purchase" means a purchase that earns Cash Back through Rakuten.com, the Rakuten App or the Rakuten browser extension. The Boost Bonus will add 10% Cash Back to the effective standard Cash Back rate for your Qualifying Purchases made during your Boost Bonus Period. The Boost Bonus shall be subject to a total overall cap of $50.00 for all of your Qualifying Purchases made during the Boost Bonus Period (“Boost Cap”). The standard Cash Back rate shall not be subject to the Boost Cap, though may be subject to other applicable merchant terms and exclusions. Boost Bonus will be added to your next Cash Back payment. These Rakuten Boost Bonus Terms are subject to our Terms and Conditions and Privacy Policy.
*Offer may be modified or cancelled anytime. Only new members are eligible for the Referral Sign Up Boost Bonus. Not combinable with other offers including the Welcome Bonus. Qualify for a Referral Sign Up Boost Bonus when you sign up to become a new member using your Referrer’s referral link or other method supplied by Rakuten and make Qualifying Purchase(s) within seven (7) days of signing up (your “Boost Bonus Period”). A "Qualifying Purchase" means a purchase at a participating merchant that earns Cash Back through Rakuten.com, the Rakuten App or the Rakuten browser extension. Merchants eligible for Boost Bonus are identified with their Cash Back rates when available. The Boost Bonus is not available on purchases from all merchants offering Cash Back. The Referral Sign Up Boost Bonus will add 10% Cash Back to the effective standard Cash Back rate for your Qualifying Purchases made during your Boost Bonus Period. The Referral Sign Up Boost Bonus shall be subject to a total overall cap of $50.00 for all of your Qualifying Purchases made during the Boost Bonus Period (“Boost Cap”). The standard Cash Back rate shall not be subject to the Boost Cap, though may be subject to other applicable merchant terms and exclusions. One Referral Sign Up Boost Bonus per eligible new member. You and your referrer must reside and be located in the 50 United States, District of Columbia, or Canada and comply with the Refer-A-Friend Program Terms. Referral Sign Up Boost Bonus will be added to your next Cash Back payment, provided that you are a Qualified Referral according to the Refer-A-Friend Program Terms. You will not be a Qualified Referral if you cancel, return, or exchange your Qualifying Purchase, if your Qualifying Purchase hasn’t earned Cash Back, or if your purchase is found to be fraudulent, abusive, unethical, suspicious, or otherwise inconsistent with our Refer-A-Friend Program Terms. These Referral Sign Up Boost Bonus Terms are subject to our Terms & Conditions and Privacy Policy.
Offer may be modified or cancelled anytime. Offer is not transferrable and only available to whom it is communicated to by Rakuten. Qualify for the Member Engagement Boost Bonus when you make Eligible Purchase(s) between March 4, 2024 at 9:00pm Pacific Time and March 11, 2024 at 8:59pm Pacific Time (the “Boost Bonus Period”). An “Eligible Purchase” means a purchase at a participating merchant that earns cashback through www.rakuten.com, the Rakuten mobile app, or the Rakuten browser extension. The boost bonus is only available at merchants where a boost is advertised and is not applicable to all merchants. The total value of the boost bonus is capped at $50.00 for all Eligible Purchases made during the Boost Bonus Period (“Boost Cap”). These Member Engagement Boost Bonus Terms are subject to Rakuten’s Terms & Conditions and Privacy Policy.